Hello! My name is Barbara Pridgen and I bought a printer from your dealer last
month. The model is SCO-1220. It had many features that were useful and I also
liked its performance. However, since last week, it has been making a strange
sound when the power is on even though it’s not printing anything. I guess it
needs some expert’s help. Could you tell me what I should do to have a technician
look at this printer? You can reach me at 6120-3345. Thanks.
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ReplyDeleteHi! Barbara Pridgen. This is Insu-Jang.
DeleteI understand that you have a problem with defective printer.
I'm sorry for the inconvenience we have caused you.
We will send a technician to solve the problem right away.
Once again, I'd like to apologize for you.
Please call me back and let me know your decision. Thank you.
Nicely done. Thanks! :D
Deletehi barbara,this is angel.thank you for informing me your problem about the defective printer.what you can do is send me the printer together with the receipt and warantee certificate and i will hand it over to our technician to check the problem.if they cannot fix it or its a factory defect then we will replace it with a new one.my apology mrs barbara for the inconvenience it caused you.thank you very much for calling.
ReplyDelete